Hosting Terms & Conditions

CloudBT Hosting provides a variety of hosting services, including web hosting, mail hosting, database services and URL forwarding. Since these services use resources that are shared by many users, the benefits of using the service must be balanced with certain obligations and responsibilities to ensure that all users can have a productive experience.

By using these services, you agree to be bound by the terms and conditions; you agree to indemnify and hold harmless CloudBT Hosting from any loss, liability, claim, damage and expense arising from or related to your content or use of any services provided by CloudBT Hosting. If you are not satisfied with these terms and conditions then you must discontinue use of our hosting services.

CloudBT Hosting may revise these terms and conditions from time to time by posting a new version of this document on our website. Each account is bound by the version of this document that was active as of the date of the initial order or, if the account has been renewed, the version that was active as of the date of the latest renewal, even if the renewal was automated. By renewing or agreeing to have your account renewed, you affirm your acceptance of these terms.

You accept legal responsibility for use of the account, are at least 18 years of age or (if younger) have your parent’s or legal guardian’s permission before using our services.

The hosting services must not be used for unlawful purposes. Any use of these services which violates any local, state, federal or international laws applicable to ConocordNet, your jurisdiction, or any jurisdiction that your site is subject to is strictly prohibited. CloudBT Hosting provides generic web hosting services, other then the information available on our web site, we do not provide advice in regards to the suitability of our products to individual customers, it is entirely your responsibility to decide if our products are fit for purpose. No advice or information, whether oral or written, obtained by you from CloudBT Hosting, its employees or associates or through their respective websites shall create any warranty not expressly stated in these terms and conditions.

CloudBT Hosting does not tolerate SPAM. If you use spam, unsolicited emails or message board posting, or any other similar method to promote your site, then your access to our services may be immediately suspended or in the case of repeat offenders, terminated. CloudBT Hosting reserves the right to take action, including legal or suspension of or termination of a service, against a customer who interferes with the rights of another user online, or attempts to interfere with the smooth running of the internet or CloudBT Hosting’s services. We reserve the right to discontinue any account or service where usage of the account or service is deemed to be an abuse, and we will charge the customer for costs incurred by us as a result of any such abuse.

You are responsible for any misuse of our services, even for example, if the misuse was committed by a friend, family member, guest, employee or customer with access to your account or website. You are also responsible for any such misuse regardless of whether it was with or without your consent. Therefore, you must take steps to ensure that others do not gain unauthorised access to your account or website.

CloudBT Hosting reserves the right to refuse new orders or renewals to anyone at our sole discretion without prior notice. CloudBT Hosting will provide email notices prior to account expiry. Your payment must be received into CloudBT Hosting accounts for your services 7 days prior to your renewal date. If services are not paid for 7 days prior to renewal date CloudBT Hosting will suspend your service for 14 days. If by that time services are not paid for your account will be terminated. If your domain name goes into redemption you will be charged any fees CloudBT Hosting incurs with the addition of a CloudBT Hosting administration fee.

Cancellation or movement of your service during the agreed period requires 14 days notice. All monies paid for your service are non refundable if cancellation of your account occurs.

Due to the nature of the service we provide, it is not possible to guarantee, and we therefore we do not warrant that the service will be provided free of interruption or free from intrusion or hacking by external parties.

CloudBT Hosting allocates resources aimed at keeping data stored on our servers secure and free of defect. Considering the price point of our services, it is not feasible to completely guarantee against loss of data. Customers must keep their own copy of all valuable data or alternatively source a more appropriately priced enterprise level web hosting solution.

You understand that no intellectual property rights are assigned to you in the use of a service provided by CloudBT Hosting unless otherwise specifically contracted. Likewise none of your intellectual property rights are assigned to CloudBT Hosting via the use of a service provided by CloudBT Hosting unless otherwise specifically contracted.

CloudBT Hosting hosting services are intended to be used for conventional web sites, you shall not use your hosting account as a repository, archive or storage area for files and/or material that is not specifically used by and accessible through the web site associated with your account.

You understand that the hosting service we provide is a ‘shared hosting’ service, and as such, your account will be deemed to be using excess resources, if it uses up more than 10 times the average daily usage of any resource of the server it is on. As a guide, the following are clear examples of excess usage:

1. MySQL databases larger then 500MB in size
2. Accounts that have in excess of 50,000 inodes

You understand that the email services provided with your hosting account are not to be used as a long-term archive. You must download all email collected by your account to your own computer as it arrives, you must not keep emails on our servers for more than 30 days.

If you are aware of any violations of the terms and agreements, please report them to: abuse@cloudbtHosting.com.au

Refund Policy

Domain Name Registrations
Once a domain registration has been completed, no refund is available for any reason.

Domain Name Services
Extra services like URL Forwarding and DNS Hosting are refundable in full if requested by email/fax within 7 days of purchase.

Web Hosting
Setup fees paid by the customer to provision service(s) will be non-refundable.

Web hosting and set up fees are non-refundable.
Customers will not be entitled to a refund if they are found to have breached ConcordNet’s Terms and Conditions.

SSL Certificates
Once an SSL certificate has been issued, no refund is available for any reason.

Domain Forwarding Policy

CloudBT Hosting Australia offers a URL Forwarding service for people registering a domain name through us, subject to the terms and conditions contained in this document. URL forwarding refers to NON-HOSTED sites using the cloaked redirection service. This service provides a transparent redirection of your domain names URL to an external website.

By using this service, you agree to be bound by the terms and conditions; you agree to indemnify and hold harmless CloudBT Hosting Australia from any loss, liability, claim, damage and expense arising from or related to your content or use of any services provided by CloudBT Hosting Australia. If you are not satisfied with these terms and conditions then you must discontinue use of the URL forwarding service.

You accept legal responsibility for use of the account, are at least 18 years of age or (if younger) have your parent’s or legal guardian’s permission before using this service.

The forwarding service must not be used for unlawful purposes. Any use of this service which violates any local, state, federal or international laws applicable to CloudBT Hosting Australia, your jurisdiction, or any jurisdiction that your site is subject to is strictly prohibited.

You agree that use of the service is at your own risk. The service is provided by CloudBT Hosting Australia on an “AS IS” and “AS AVAILABLE” basis. CloudBT Hosting expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

No advice or information, whether oral or written, obtained by you from CloudBT Hosting, its employees or associates or through their respective websites shall create any warranty not expressly stated in these terms and conditions.

CloudBT Hosting Australia does not tolerate SPAM. If you use spam, unsolicited emails or message board posting, or any other similar method to promote your URL, then your access to the URL forwarding service will be immediately terminated.

CloudBT Hosting Australia reserves the right to refuse or discontinue service to anyone at our sole discretion without notice. Your access to all or part of the service may be denied without notice if CloudBT Hosting believes any of the terms and conditions have been violated.

If you are aware of any violations of the terms and agreements, please report them to: abuse@CloudBT Hosting.com.au

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